Morgan Buck

       Tel: 214-907-0628

Email: mob7d4@gmail.com

 

 

Network Administrator/Telecommunications Manager/Desktop Support Technician

20+ years of total experience in network support, desktop support, and infrastructure management.

·               Expertise in the installation and turn-up of LAN/WAN, network security, and telephony equipment. 

·               13 years of team leadership in successful project installations, mentoring junior technicians and teaching troubleshooting skills by encouraging intelligent field decisions, safety, and adherence to protocols.

·               Ability to develop strong customer and vendor facing relationships through high standards of quality control, and accountability.

 

Professional Experience

 

INDEPENDENT CONTRACTOR, Grapevine, TX                                     May 2014 – October 2014

 

Lead Technician for an Independent Business Owner

·               Premise cabling for small business telephone systems.

 

HEWLETT-PACKARD, Plano, TX                                                                     Oct 2011 – Mar 2014

 

On-site HPIT/SIO Support, VoIP/LAN MAC Technician, Black Box Network Svcs.

SIO network technician for HP headquarters (PDC01), SMC (PDC03), and off-campus sites.

·               MAC support for all Avaya VoIP/HP LAN equipment and infrastructure at all sites.

·               Provide support for legacy Nortel digital phone system being implemented at remote sites.

·               Implement and support new VC3 and Polycom video conferencing systems.

 

Desktop Support/Break-Fix Technician/Asset Management

·               Desktop Support responsible for PC setup, re-image, data transfer, and asset issuance/recovery.

·               Repair technician on all HP EliteBook, ProBook and desktop PC systems.

 

HPIT engineering support for local and remote equipment installs.

·               Installation and turn-up of Tipping Point, and 3COM equipment for WAN and firewall.

·               Install/turn-up new 3COM routers, and provide field support for new security monitoring equipment.

 

TRADE STAR, Irving, TX                                                                             Jan 2010 – May 2010

 

Project Foreman/MAC Technician

·               Foreman over new fiber backbone/CAT-6 station cabling install for Carroll ISD. *(Vendor certified)

·               Foreman over low-voltage cabling/data closet re-stack project for FWISD. *(Vendor certified)

 

FISK TECHNOLOGIES, Carrollton, TX                                                            July 2008 – Nov 2009

 

Project Foreman/Lead Technician

Co-Foreman for new Telco install at Presbyterian Hospital, Dallas.

·               Installed copper, coax, and fiber optic network infrastructure for new Acute Care wing.

 

Co-Foreman/Lead Tech for AT&T U-Verse NOC re-stack. Las Colinas, TX

·               Installed station cabling for new command center, and cubicle locations.

 

Foreman/Service Technician for Carrollton/Farmers Branch ISD Telco installation projects.

·               Decom old/install new LAN cabling and switches, install new OSP fiber for WAN expansion.

 

DESIGN ELECTRIC (FSG), Dallas, TX                                                            Aug 2007 – May 2008

 

Project Foreman/Lead Technician

Project Foreman for Dallas Hilton Anatole Tower rebuild project (voice, data, CATV).

·               Lead team through demolition of existing infrastructure, and installation of new CAT6 and coax for renovations, while serving as on-site liaison to the customer and general contractor.

·         Telecom service technician to various customers.

 

RIVAL COM INC., Arlington, TX                      Nov 2004 – Jul 2006

 

Wireless C/O, Data Center Install Technician/NOC Support Technician

Install/service contractor for various wireless network providers including Verizon Wireless.

·               Installed overhead power, and network cabling support runways within wireless facilities.

·               Installed new R/F devices, equipment power, and necessary cabling at the switch and tower sites, implemented voicemail server platforms at the C/O, assisted with turn-up, and all trouble issues.

 

US NET, Grand Prairie, TX                Dec 2002 – Mar 2004

 

On-site Foreman/Project Manager, Fidelity Investments Data Center/GNOC

Project Manager for a large network infrastructure decom project.

·         On-site maintenance of fiber optic and copper infrastructure for Hardware Management Team.

·               Managed a highly sensitive data storage equipment-decommission/integration project by leading a crew through the efficient and accurate removal of legacy storage devices and cabling, while integrating new replacements with zero outages, or business impact.

·               Liaison for multiple customer groups within Fidelity Investments by providing logistical assistance, and real-time updates on projects.

 

FIDELITY INVESTMENTS, Irving, TX                                                   Nov 2000 – Oct 2002

 

Contract Field Engineer/ Project Manager, Richmond Communications Group

Provider of all on-site and remote telco support for Fidelity Data Center/NOC, Las Colinas, TX.

·               System Admin on AVAYA G3 PBX and Centigram voicemail system with responsibility for all internal location, class of service changes, and PBX equipment support.

·               Responsible for all PBX platform hardware upgrades, coordinating and managing vendors to add or change service and equipment.

·               Supported implementation of VoIP telephony pilot.

·               LAN technician responsible for all MAC service pertaining to LAN connectivity.

·               Install and provide turn-up support for Cisco LAN switches, F5 firewall, and EMC² storage equipment.

 

Certifications

 

·               Definity Administration on AVAYA G3 PBX.

·  SIECOR fiber optic termination, fusion splicing, and testing.

·  HILTI qualified operator-powder actuated tools.

·  HILTI Firestop Systems.

·  OSHA 10hr. Safety.